Category Archives: Digital

Home Archive by category "Digital"
Smoothly functioning customer support is particularly important for big companies that already have a solid reputation and don’t want to undermine it. At the same time, the larger the company is and the more clients and locations it has, the more challenging it is to make customer support run like...
A digital experience is an interaction between a user (customer, partner or employee) and an organization that is possible only because of digital technologies. Digital Experiences in the Context of Digital Business Digital experiences are that portion of technology that allows companies to go bey...
By the end of 2020, Gartner predicts that 85% of all customer service interactions will start with self-service. In fact, many businesses are expecting to implement self-service portals within the next year.But is self-service just a marketing hype? No. If digital self-service isn’t in the plan...
The performance and availability of the company’s applications are critical to maintaining uninterrupted business processes, and even small performance issues can entail rather costly consequences. For example, in customer-facing solutions, slow system response is very likely to influence SEO and ...