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Cloud computing involves servers, databases, software and analytics, storage, and various intelligent solutions over the internet. Cloud computing also provides quick innovation and flexible resources to scale up business productivity and economy. With the advent of technology, cloud computing has d...
Smoothly functioning customer support is particularly important for big companies that already have a solid reputation and don’t want to undermine it. At the same time, the larger the company is and the more clients and locations it has, the more challenging it is to make customer support run like...
Throughout our blog and practice, we always talk about how no two ecommerce businesses are the same and stress the importance of focusing predominantly on your business specifics and goals. Types of Ecommerce in the Caribbean Still, we admit that knowing certain similar patterns can help to launch...
With over 5 billion unique mobile users, Mobile App Marketing Tips For Small Businesses marketing to people with smart devices can enhance the brand’s awareness and improve conversions. Some of the statistics prove the aforementioned. Mobile ad spending accounts for 72% of the digital advertisemen...
If you want your e-commerce business to gain a competitive edge, customer service should be placed at the forefront of your growth strategy. 84% of customers say that customer service is one of the main factors helping them decide whether to buy or not from a company. According to another researc...
Marketing an online business can be challenging given how many competing e-commerce websites are fighting for customers’ attention. Proficiency in e-commerce marketing fundamentals plus creative thinking is a success formula. But with the abundance of techniques, reaching the best combination for ...
A digital experience is an interaction between a user (customer, partner or employee) and an organization that is possible only because of digital technologies. Digital Experiences in the Context of Digital Business Digital experiences are that portion of technology that allows companies to go bey...
By the end of 2020, Gartner predicts that 85% of all customer service interactions will start with self-service. In fact, many businesses are expecting to implement self-service portals within the next year.But is self-service just a marketing hype? No. If digital self-service isn’t in the plan...
The performance and availability of the company’s applications are critical to maintaining uninterrupted business processes, and even small performance issues can entail rather costly consequences. For example, in customer-facing solutions, slow system response is very likely to influence SEO and ...
When it comes down to business development, it is essentially an ever-changing route. Even though this has been quite evident, the different twists and turns of current times have easily baffled even the most intelligent and experienced entrepreneurs and marketers. From what every person can easily ...